Our Safety Guarantee

The health and well-being of our guests and owners is at the core of all that we do.

As of April 1, 2022, the Government of Canada no longer requires COVID testing vaccinated for travellers to Canada to cross into Canada by air, land or water.

We totally understand that you may be concerned about what to expect when you’re travelling again. It will be very different, that’s for sure. We believe that connecting with friends and family and enjoying nature and our mountains is what makes life worth living.

Here’s what to expect in Whistler and in our properties.

Masks are not required in indoor spaces. Wear them at your own discretion.

Online check-in. We offer convenient and contactless check-in. We do allow owners and guests to check-in at our office as well. If you need to talk to us, we are just a phone call or email away. When you arrive you can begin right away to enjoy your holiday. If you’d prefer to visit our office, please do so! We are not fully open to the public.

Our deposit and cancellation policies are flexible. We know that flexibility is what you need when booking you stay. Learn more about our policies here.

When employees need to enter your unit. From time to time our maintenance staff may need to visit your unit to fix something during your stay. We will work with you to ensure our staff do not disturb your stay as much as possible. If there is an emergency, please let us know right away.

Pools, hot tubs and common spaces in our properties. Common spaces at our properties do not fall under our jurisdiction, however we will keep you informed of any changes to operations. Currently all pools, hot tubs and gyms are open for guests.

Cleaning and sanitizing. All rooms are fully cleaned and disinfected after every use. This includes yet not limited to: tables, chairs, cords, surfaces, doors, door handles, remotes, alarm clocks, light switches, phones, pens, major bathroom surfaces and amenities, drapes, dishes, in-room safes, iron and ironing board.

All guestrooms contain individual circuit heating and air-conditioning.
Vacuums are equipped with HEPA filters.
all linens are professionally cleaned off-site.
Additional cleaning of your unit during your stay may be available upon request. Please ask when you are booking.

Stay up to date on everything Whistler by downloading the Whiski Jack app.

Check out the Whistler Guide to help you plan your holiday. Use the Whistler Guide to explore activities, dining options and more. In the “What’s Happening” section, you’ll have everything you need to know about planning as Whistler and British Columbia re-open.