Our Safety Guarantee

The health and well-being of our guests and owners is at the core of all that we do. 

photo of skis leaning against the patio of a bar in whistler, bc.

On March 17 the Government of Canada announced that vaccinated travellers to Canada will no longer require any COVID testing to cross into Canada by air, land or water as of April 1, 2022.

Read more on the Government of Canada website keyboard_arrow_right

We totally understand that you may be concerned about what to expect when you’re travelling again. It will be very different, that’s for sure.  We believe that connecting with friends and family and enjoying nature and our mountains is what makes life worth living.

As we move into the next phases of re-opening, we remain committed to your safety when staying with us. 

Here’s what to expect in Whistler and in our properties.

UPDATE March 11, 2022: Masks are no longer required in all spaces, but some businesses may continue to encourage you and their staff to wear them. 

Online check-in is a great option. We will continue to offer this convenient and contactless check-in. If you need to talk to us, we are just a phone call or email away. When you arrive you can begin right away to enjoy your holiday.

Our deposit and cancellation policies are flexible. We know that flexibility is what you need when booking you stay. Learn more about our policies here.

When employees need to enter your unit. From time to time our maintenance staff may need to visit your unit to fix something during your stay. Please ask our staff to wear a mask if you feel uncomfortable. They will always carry one with them. If there is an emergency, please let us know right away.

Pools, hot tubs and common spaces in our properties. Common spaces at our properties do not fall under our jurisdiction, however we will keep you informed of any changes to operations. Currently all pools, hot tubs and gyms are open for guests. 

Cleaning and sanitizing. All rooms are fully cleaned and disinfected after every use.  This includes yet not limited to: tables, chairs, cords, surfaces, doors, door handles, remotes, alarm clocks, light switches, phones, pens, major bathroom surfaces and amenities, drapes, dishes, in-room safes, iron and ironing board.

  • All guestrooms contain individual circuit heating and air-conditioning.
  • Vacuums are equipped with HEPA filters.
  • all linens are professionally cleaned off-site.
  • Additional cleaning of your unit during your stay may be available upon request. Please ask when you are booking.

Stay up to date on everything Whistler by downloading the Whiski Jack app. 

Check out the Whistler Guide to help you plan your holiday. Use the Whistler Guide to explore activities, dining options and more. In the “What’s Happening” section, you’ll have everything you need to know about planning as Whistler and British Columbia re-open. 

Find out more and download the App here…

Plan your perfect Whistler vacation!

Or call to Book Today

Whiski Jack Insider Newsletter

Subscribe to the Newsletter and instantly receive another 10% off any promotion PLUS gain access to exclusive offers and insider tips on the best way to experience Whistler.