Our Safety Guarantee

The health and well-being of our guests and owners is at the core of all that we do. 

photo of skis leaning against the patio of a bar in whistler, bc.
OCTOBER 28, 2021 UPDATE: As travel restrictions ease and Canadians are being vaccinated, the BC Government has released information on removing the restriction on groups. Read More.

On July 1 the Government of British Columbia announced that they will allow recreational travel within Canada once again.  As of August 9, Americans are allowed to travel. 

Read Destination BC’s Guide to Travel for US Citizens keyboard_arrow_right

We totally understand that you may be concerned about what to expect when you’re travelling again. It will be very different, that’s for sure.  We believe that connecting with friends and family and enjoying nature and our mountains is what makes life worth living.

As we move into the next phases of re-opening, we remain committed to your safety when staying with us. 

Here’s what to expect in Whistler and in our properties.

UPDATE October 28, 2021: Masks are required in shared common spaces. This includes lobbies, hallways, elevators and gyms of our properties.

Read More about the Latest Mask Mandate from BC Government keyboard_arrow_right

Online check-in is here to stay. We will continue to offer this convenient and contactless check-in. If you need to talk to us, we are just a phone call or email away. When you arrive you can begin right away to enjoy your holiday.

Our deposit and cancellation policies are flexible. We know that flexibility is what you need when booking you stay. Learn more about our policies here.

When employees need to enter your unit. From time to time our maintenance staff may need to visit your unit to fix something during your stay. All employees will have masks with them and will wear them in your unit. If there is an emergency, please let us know right away.

Pools, hot tubs and common spaces in our properties. We are in contact with strata representatives of these spaces and can confirm that at this time there are no restrictions for accessing outdoor hot tubs, pools, gyms, and other common areas. For greater detail, be sure to visit the front desk or ask our team members as this information may change. 

Cleaning and sanitizing. All rooms are fully cleaned and disinfected after every use.  This includes yet not limited to: tables, chairs, cords, surfaces, doors, door handles, remotes, alarm clocks, light switches, phones, pens, major bathroom surfaces and amenities, drapes, dishes, in-room safes, iron and ironing board.

  • All single-use items, such as Kleenex, toilet paper, amenities including remnants, are discarded.
  • All guestrooms contain individual circuit heating and air-conditioning.
  • Vacuums are equipped with HEPA filters.
  • all linens are professionally cleaned off-site.
  • All Whiski Jack condos are sanitized AFTER they’re cleaned with a hospital-grade and completely safe sanitizer, Vital Oxyde.
  • Additional cleaning of your unit during your stay may be available upon request. Please ask when you are booking.

Stay up to date on everything Whistler by downloading the Whiski Jack app. 

Check out the Whistler Guide to help you plan your holiday. Use the Whistler Guide to explore activities, dining options and more. In the “What’s Happening” section, you’ll have everything you need to know about planning as Whistler and British Columbia re-open. 

Find out more and download the App here…

Plan your perfect Whistler vacation!

Or call to Book Today

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