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Guest Policies

Spring + Summer + Fall: April 25 to November 24, 2021

Full payment is due 3 days in advance of expected arrival date.
Cancellation within 3 days prior to arrival will forfeit the full amount.

Non-Refundable

All non-refundable bookings are subject to our Worry Free Guarantee policy.

Gift Certificates

Purchase of gift certificate entitles the bearer to apply the amount noted on the certificate towards a new booking (noted after the purchase date). Gift certificates come in nomination increments and therefore, do not expire. The amount can be used towards an entire stay and can cover fees and taxes. 

Flexible Cancellation Bookings

Bookings made under this policy will be able to cancel up to 48 hours before arrival without penalty. This added security ensures guests the flexibility that they need, during these troubling times. This is a premium rate and does not apply to our Best Price Guarantee.

If your stay has been directly affected by the Covid-19 Pandemic, please read more here:

WORRY FREE GUARANTEE keyboard_arrow_right

WINTER 2021 / 2022

November 25 to December 16, 2021; January 2 to April 23, 2022:

A nonrefundable one night’s room and tax deposit is due at the time of booking.
Full payment is due 14 days in advance of expected arrival date.
Cancellation outside of 14 days prior to arrival will forfeit the deposit.
Cancellation within 14 days prior to arrival will forfeit the full amount.

December 17, 2021, to January 1, 2022:

A nonrefundable one night’s room and tax deposit is due at the time of booking.
Full payment is due 30 days in advance of expected arrival date.
Cancellation outside of 30 days prior to arrival will forfeit the deposit.
Cancellation within 30 days prior to arrival will forfeit the full amount.

Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). The resort fee is in addition to the room rate. These services may include any or all of the following:

  • – Online, contactless check-in service
  • – Unlimited long distance calls within North America
  • – Pool / hot tub / fitness facility access
  • – Parking for 1 vehicle
  • – Cable TV
  • – WiFi

At check-in, all guests will be required to provide a credit card security deposit of $500. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit.

The damage deposit is just an authorization (hold of funds) and not a charge. Therefore, you will not see a “charge” or “refund” line on your statement. Rather, the “pending” charge will simply disappear and the amount will be made available to you again in your available funds. The hold is automatically released after your departure provided there are no damages, items missing, or extra cleaning required. Depending on your bank, the funds can take up to 30 days to be made available again. If you have not seen the funds made available to you again after 30, please contact your credit card company for more information.

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). This service is not available during the COVID-19 pandemic.

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise our welcome Centre team if you are bringing a service dog – there are no additional fees.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our Welcome Centre team.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. Please refer to the policy.

Plan your perfect Whistler vacation. Call to book today!