Guest Policies

SPRING, SUMMER & FALL 2022

April 24 to November 23, 2022:

Full payment is due 7 days in advance of expected arrival date. Cancellation outside of 7 days prior to arrival is fully refundable. Cancellation within 7 days prior to arrival will forfeit the full amount.

 

WINTER 2022 / 2023

November 24, 2022, to April 22, 2023:

Full payment is due 30 days in advance of expected arrival date. Cancellation outside of 30 days prior to arrival will be subject to a deposit equaled to the first night + tax and is non-refundable. Cancellation within 30 days prior to arrival will forfeit the full amount.

 


 
Gift Certificates

Purchase of gift certificate entitles the bearer to apply the amount noted on the certificate towards a new booking (noted after the purchase date). Gift certificates come in nomination increments and therefore, do not expire. The amount can be used towards an entire stay and can cover fees and taxes. 

Non-refundable Bookings

Bookings made under this policy will be able to cancel within 24 hours of booking only without penalty. Afterwards, payment will be taken and the booking will then be non-refundable. 

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Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

Bookings for Spring, Summer, & Fall of 2022 are not subject to a non-refundable deposit.

Bookings for Winter 2022 / 23 are subject to a 10% deposit plus tax. You will be required to pre-pay for your booking if you choose our non refundable booking policy. 

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). The resort fee is in addition to the room rate. These services may include any or all of the following:

  • – Online, contactless check-in service
  • – Unlimited long distance calls within North America
  • – Pool / hot tub / fitness facility access
  • – Parking for 1 vehicle
  • – Cable TV
  • – WiFi

At check-in, all guests will be required to provide a credit card security deposit of $500. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit.

The damage deposit is just an authorization (hold of funds) and not a charge. Therefore, you will not see a “charge” or “refund” line on your statement. Rather, the “pending” charge will simply disappear and the amount will be made available to you again in your available funds. The hold is automatically released after your departure provided there are no damages, items missing, or extra cleaning required. Depending on your bank, the funds can take up to 30 days to be made available again. If you have not seen the funds made available to you again after 30, please contact your credit card company for more information.

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage, compost and recycling using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). 

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise us if you are bringing a service animal – there are no additional fees but you are required to provide certification.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our staff.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. The guest will also be responsible for charges to Whiski Jack for additional cleaning costs or noise violations. Please refer to the policy.

If for any reason you are not able to travel, you should consider Trip Cancellation or Interruption Insurance. Reach out to your preferred insurance provider or visit Vacation Guard and ask for a quote.

Plan your perfect Whistler vacation. Call to book today!