At Whiski Jack Resorts the safety of our guests and owners is at the core of all that we do. Learn about our COVID-19 best practices and updates. CLICK HERE

Guest Policies

COVID-19 Update November 49, 2020:

The safety of our owners and guests is of the utmost importance at Whiski Jack Resorts. To help mitigate the spread of COVID-19, BC’s public health officials have strongly recommended that travel in and out of the Fraser Health and Vancouver Coastal Health regions, which includes Whistler, be limited to essential travel only until December 7, 2020. 

 

If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. We also ask visitors to continue following the recommendations of health authorities to keep themselves and others safe while in Whistler, including physical distancing, wearing a mask and practising good hand hygiene.

Many other businesses in Whistler, including restaurants, accommodations, activity operators and retail stores, are modifying their operations. The following, detailed list will be updated regularly. COVID-19 Business Impact in Whistler

How to be Prepared for your Whistler Holiday During COVID-19

Bring a mask or face covering – Many businesses in Whistler, including Whistler Blackcomb, require face coverings to be worn while enjoying their offerings. Masks should be worn in Whistler whenever physical distancing cannot be maintained, including busy outdoor spaces and when walking along the Village Stroll. This includes any indoor hallways or elevators at your accommodation. 

Make reservations – While many restaurants, pubs and cafes are open, guidance from public health authorities limit capacity, so visitors should make reservations, or consider dining during non-peak times. Grabbing take-out and dining in your accommodation is another great option, and helps to support local businesses. Consider using delivery services such as Whistler Dine-In.

Speak to a local – Call us or email to find out specific questions about Whiski Jack and the resort. 

Extend your stay – With so much to do in Whistler, you will need more than a weekend to fit it all in. Try visiting midweek when the resort is quieter, and there are more deals and value-add offers available. See all Whiski Jack Deals here

NOTE: Property common areas are sanitized according to their strata protocols. Whiski Jack Resorts shares these properties with other property management companies and is not responsible for the care of these spaces. We work with these properties to ensure the health and safety of our staff and guests.  

Checking In

All guests and owners must fill out the online check-in form before accessing the unit available at all Whiski Jack properties. We feel that this is a safe way for our owners and guests to access their units with follow up from our team to ensure the stay meets your needs.

Kindness Policy

An important component to the health and safety of our staff and guests is kindness. Whiski Jack Resorts will not tolerate abusive language or actions towards any of our staff. Management will take whatever means necessary to protect our stakeholders against this behaviour. 

Cleanliness and Safety

At Whiski Jack Resorts we continue to hold ourselves to the highest standards of cleanliness. to find out more about our Safety Guarantee.

We thank you for your patience and continued support during this time. Please take care and stay safe in the days ahead. Our team looks forward to safely welcoming you back to Whistler.

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NEW! Summer/Fall:  June 1 to November 25, 2020 / Winter + Christmas: November 26, 2020, to April 25, 2021

If the guest chooses to cancel, they may do so outside of 72 hours before arrival. Full Payment is non-refundable within 72 hours of arrival. For bookings made within 72 hours, the full amount is non-refundable.

Non-Refundable

All non-refundable bookings are subject to our Worry Free Guarantee policy.

Flexible Cancellation Bookings

Bookings made under this policy will be able to cancel up to 48 hours before arrival without penalty. This added security ensures guests the flexibility that they need, during these troubling times. This is a premium rate and does not apply to our Best Price Guarantee.

Worry Free Guarantee: Cancellation Policy

If your trip is affected by either a Resort Closure, Travel Disruptions or Personal Illness due to Covid-19, you may be eligible to receive a full refund, a free date change, or credit towards a future stay. You must notify us within 48 hours of when you know you’re going to cancel. Failure to do so may result in denial refund.

  • If cancellation occurs due to travel disruptions or personal illness due to COVID-19, you will be required to submit proof. This may include verification from a physician, travel documents, or other material deemed necessary to process your cancellation request.
  • Resort Closure must be a complete closure of Whistler Blackcomb ski resort due to COVID-19 for the duration of your vacation. Resort closures due to weather or avalanche conditions are not covered under this policy.
  • Travel Disruptions must be in the form of a ‘defer travel’ advisory or a written formal notice that is issued by the Government of Canada advising travellers to avoid all travel or avoid non-essential travel to or within British Columbia.
  • Personal Illness cancellations will be granted if you or any of your travel companion develop COVID-19, have tested positive and cannot travel as mandated by your physician.
  •  Should you be eligible for a refund, the amount of your refund will be based on payment terms as agreed to upon booking. Some properties may deduct a cancellation fee or deposit from your refund amount. Please see your official confirmation document for these details.

Ski Pass products are covered separately under Epic Coverage which is included free on all pass holders products including the new Whistler Blackcomb Day Pass.

Failure to check-in on the reserved date by midnight without prior notification of late arrival will be processed as a cancellation and WJR will retain the full payment. No refunds are given if all or any part of reservation is cancelled during your stay. Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

We reserve the right to relocate guests due to unforeseen circumstances. We guarantee the guests will be relocated to a similar or upgraded property and will advise the guests in a timely manner, if possible. We also reserve the right to refuse an guest if they are abusive to our staff.

Whiski Jack Resorts does not accept 3rd party bookings without express permission. The credit card holder must be present at the time of check-in.

Pre-COVID-19 Reservations

All reservations made before March 15, can use the amount towards a future stay within the next 365 days. In order to adjust or cancel your reservation dates please email our Welcome Centre team at rentals@whiskijack.ca or call 1-866-957-6967. Guests who booked via online travel agents like Booking.com, Expedia or Airbnb are advised to contact their booking provider to discuss options for cancellations or changes. Any guests are are not permitted by either their country or the Canadian Government to travel to BC without the required 14 day quarantine period are entitled to a full refund.

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). These services may include any or all of the following:

  • – Direct to Room access for all properties except town Plaza and Woodrun
  • – Unlimited long distance calls within North America
  • – Pool / hot tub / fitness facility access
  • – Parking for 1 vehicle (additional parking may be available at check-in for $15/night+tax)
  • – Cable TV
  • – WiFi

At check-in, all guests will be required to provide a credit card security deposit of $500 and proof of identification. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit. The funds will be released 5-7 days after departure, provided there are no damages, items missing, or extra cleaning required. In certain cases the damage deposit will be up to $1000, specifically during the COVID-19 crisis. 

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). This service is not available during the COVID-19 pandemic.

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise our welcome Centre team if you are bringing a service dog – there are no additional fees.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our Welcome Centre team.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. Please refer to the policy.

Plan your perfect Whistler vacation. Call to book today!