Guest Policies

2024 SUMMER, FALL SEASON:
April 14 to November 30, 2024:
Full payment is due 14 days in advance of expected arrival date.
Cancellation within 14 days prior to arrival will forfeit the full amount.
You will be charged a non-refundable 10% deposit at booking.

WINTER 2024 / 2025:
From December 1, 2024, to April 12, 2025.
Full payment is due 30 days in advance of expected arrival date.
Cancellation within 30 days prior to arrival will forfeit the full amount.
You will be charged a non-refundable 10% deposit at booking.

NON-REFUNDABLE RATES:
Full payment is due at booking. Booking is 100% non-refundable once payment is taken.

24 HOUR CANCELLATION COURTESY:
If you need to cancel within 24 hours of booking, there are no fees or charges and you will receive a 100% full refund. 

Last Minute Deals and 48-Hour-Club guest bookings are not provided this 24 hour courtesy window due to the last minute nature of these bookings. They are 100% non-refundable at booking.

No refunds are given for guests who do not show up for their stay or if all or any part of reservation is cancelled during their stay. Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

Whiski Jack reserves the right to move the guest room to a similar room due to unforeseen circumstances. 

Bookings for 2024 and 2025 are subject to a non-refundable and 10% deposit plus tax. 

You will be required to pre-pay for your booking if you select a non refundable booking option. Refunds will not be issued under this policy.  

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). The resort fee is in addition to the room rate. These services may include any or all of the following:

  • – Online, contactless check-in service
  • – Unlimited long distance calls within North America
  • – Pool / hot tub / fitness facility access
  • – Parking for 1 vehicle
  • – Cable TV
  • – WiFi

Guests may request an early check-in or late-check-out prior to arrival. This is NOT guaranteed and is subject to a $50 per hour fee. Early check-in may be available up to 1pm that day. Late check-out may be available until noon on check-out day. Please check with our front desk to see if your booking is eligible. 

At check-in, all guests will be required to provide a credit card security deposit of $500. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit.

The damage deposit is just an authorization (hold of funds) and not a charge. Therefore, you will not see a “charge” or “refund” line on your statement. Rather, the “pending” charge will simply disappear and the amount will be made available to you again in your available funds. The hold is automatically released after your departure provided there are no damages, items missing, or extra cleaning required. Depending on your bank, the funds can take up to 30 days to be made available again. If you have not seen the funds made available to you again after 30, please contact your credit card company for more information.

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage, compost and recycling using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). 

The guest whose name is on the booking must be 25 years or older. We may make an exception on a case by case basis. Guests 17 years are younger are free with paying adult.

Unfortunately, pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise us if you are bringing a service animal – there are no additional fees but you are required to provide certification.

All properties are non-smoking. A fee may be charged up to $500 should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our staff.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. The guest will also be responsible for charges to Whiski Jack for additional cleaning costs or noise violations. Please refer to the policy. We reserve the right to evict guests without refund if any of these policies are violated.

If for any reason you are not able to travel, you should consider Trip Cancellation or Interruption Insurance. Reach out to your preferred insurance provider or visit Vacation Guard and ask for a quote.

Plan your perfect Whistler vacation. Call to book today!