The safety of our guests and owners is at the core of all that we do. Learn about our COVID-19 best practices and updates. CLICK HERE

Guest Policies

Winter: January 10 to April 25, 2021

If the guest chooses to cancel, they may do so outside of 14 days before arrival. Full Payment is non-refundable within 14 days of arrival. For bookings made within 14 days, the full amount is non-refundable.

48 Hour Flexible Cancellation

Guests pay a small premium so that they can cancel outside of 48 hours before arrival. Full Payment is non-refundable within 48 hours of arrival. For bookings made within 48 hours, the full amount is non-refundable.

Spring + Summer + Fall: April 26 to November 25, 2021

If the guest chooses to cancel, they may do so outside of 72 hours before arrival. Full Payment is non-refundable within 72 hours of arrival. For bookings made within 72 hours, the full amount is non-refundable.

Non-Refundable

All non-refundable bookings are subject to our Worry Free Guarantee policy.

Flexible Cancellation Bookings

Bookings made under this policy will be able to cancel up to 48 hours before arrival without penalty. This added security ensures guests the flexibility that they need, during these troubling times. This is a premium rate and does not apply to our Best Price Guarantee.

If your stay has been directly affected by the Covid-19 Pandemic, please read more here:

WORRY FREE GUARANTEE keyboard_arrow_right

 

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). These services may include any or all of the following:

  • – Direct to Room access for all properties except town Plaza and Woodrun
  • – Unlimited long distance calls within North America
  • – Pool / hot tub / fitness facility access
  • – Parking for 1 vehicle (additional parking may be available at check-in for $15/night+tax)
  • – Cable TV
  • – WiFi

At check-in, all guests will be required to provide a credit card security deposit of $500. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit.

The damage deposit is just an authorization (hold of funds) and not a charge. Therefore, you will not see a “charge” or “refund” line on your statement. Rather, the “pending” charge will simply disappear and the amount will be made available to you again in your available funds. The hold is automatically released after your departure provided there are no damages, items missing, or extra cleaning required. Depending on your bank, the funds can take up to 30 days to be made available again. If you have not seen the funds made available to you again after 30, please contact your credit card company for more information.

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). This service is not available during the COVID-19 pandemic.

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise our welcome Centre team if you are bringing a service dog – there are no additional fees.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our Welcome Centre team.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. Please refer to the policy.

Plan your perfect Whistler vacation. Call to book today!