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Guest Policies

Our Welcome Centre is located in Whistler Creekside at unit 107-2011 Innsbruck Drive. The office is open Monday through Thursday from 8 AM to 9 PM and Friday through Sunday from 8 AM to 11 PM. Please advise our Welcome Centre if you will be checking into the unit after hours by calling toll free 1.844.957.6967 or direct 604.962.0220.

If you would like a late check-out, we may be able to offer it for a fee. Please enquire with our Welcome Centre to see if it is possible and the fee associated with late check-out.

Whiski Jack Resorts does not accept 3rd party bookings. The credit card holder must be present at the time of check-in.

February 1 to April 1, 2018, the balance will be taken 30 days before arrival. If the guest chooses to cancel, they may do so outside of 30 days before arrival and will be fully refunded. Full Payment is non-refundable within 30 days of arrival.

April 2 to 30, 2018, the balance will be taken 14 days before arrival. If the guest chooses to cancel, they may do so outside of 14 days before arrival and will be fully refunded. Full Payment is non-refundable within 14 days of arrival.

May 1 to November 22, 2018, one night non-refundable deposit will be taken at time of booking, the balance will be taken 14 days before arrival. If the guest chooses to cancel, they may do so outside of 14 days before arrival and will be fully refunded, less the deposit. Full Payment is non-refundable within 14 days of arrival.

November 23 to December 20, 2018 and January 3 to April 30, 2019, one night non-refundable deposit will be taken at time of booking, the balance will be taken 30 days before arrival. If the guest chooses to cancel, they may do so outside of 30 days before arrival and will be fully refunded, less the deposit. Full Payment is non-refundable within 30 days of arrival.

December 21, 2018, to January 2, 2019, one night non-refundable deposit will be taken at time of booking, the balance will be taken 60 days before arrival. If the guest chooses to cancel, they may do so outside of 60 days before arrival and will be fully refunded, less the deposit. Full Payment is non-refundable within 60 days of arrival.

Failure to check-in on the reserved date by 9pm without prior notification of late arrival will be processed as a cancellation and WJR will retain the full payment. No refunds are given if all or any part of reservation is cancelled during your stay. Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

We reserve the right to relocate guests due to unforeseen circumstances. We guarantee the guests will be relocated to a similar or upgraded property and will advise the guests in a timely manner, if possible.

Whiski Jack Resorts does not accept 3rd party bookings. The credit card holder must be present at the time of check-in.

All keys must be returned to the Welcome Centre on check-out. If keys are missing or not returned, the guest is responsible to cover the cost of replacing them for a fee of up to $125. A refund will be given if the keys are found or returned to the Welcome Centre within 7 days after check-out.

At check-in, all guests will be required to provide a credit card security deposit of $500 and proof of identification. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit. The funds will be released 5-7 days after departure, provided there are no damages, items missing, or extra cleaning required.

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

All townhomes and condominiums are supplied with fresh towels, linens and toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Guests will be charged an additional fee of rooms are left excessively messy. Mid-stay housekeeping is available upon request for a minimal cost. Please enquire with the Welcome Centre before check-in for pricing.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise our welcome Centre team if you are bringing a service dog – there are no additional fees.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Parking is $10 plus GST per night, per vehicle.  Whiski Jack provides parking for at least one vehicle per unit. Additional parking may be available for a fee to be charged at the property.  Northstar has included the cost of parking in the resort fee.

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our Welcome Centre team.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. Please refer to the policy.

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