Guest Policies

2023 BOOK SPRING, SUMMER, FALL SEASON:
April 23 to November 30, 2023:
Full payment is due 30 days in advance of expected arrival date.
Cancellation within 30 days prior to arrival will forfeit the full amount.

WINTER 2023 / 2024:
From December 1, 2023, to April 14, 2024
Full payment is due 30 days in advance of expected arrival date.
Cancellation within 30 days prior to arrival will forfeit the full amount.
You will be charged a non-refundable 10% deposit at booking.

NON-REFUNDABLE RATES:
Full payment is due at booking. Booking is 100% non-refundable once payment is taken.

24 HOUR CANCELLATION COURTESY:
If you need to cancel within 24 hours of booking, there are no fees or charges and you will receive a 100% full refund. For more information about our policies, please visit: https://www.whiskijackresorts.com/guest-policies/. Last Minute Deals and 48-Hour-Club guest bookings are not provided this 24 hour courtesy window due to the last minute nature of these bookings. They are 100% non-refundable at booking.

No refunds are given for guests who do not show up for their stay or if all or any part of reservation is cancelled during their stay. Whiski Jack Resorts encourages all guests to purchase third party cancellation insurance to avoid fees in the event of an emergency.

Bookings for Spring, Summer and Fall of 2023 are not subject to a non-refundable deposit.

Bookings for Winter 2023 and 2024 are subject to a non-refundable 10% deposit plus tax.

You will be required to pre-pay for your booking if you choose our non refundable booking policy. 

Extra Person Charges

An additional $25 per Person, per night (plus taxes) will be charged above the base number of guests and up to the allowed number of guests per unit. Please see each unit for specifics.

Taxes

All bookings and resort fees are subject to  16% Tax ( 5% GST, 8% PST, 3% Municipal Tax)

Resort Fee

Our most sought-after amenities have been bundled into a daily resort fee eliminating multiple individual charges and providing a discount value for services. A nominal Resort Fee will be charged at the time of booking (plus applicable taxes). The resort fee is in addition to the room rate. These services may include any or all of the following:

• – Online, contactless check-in service
• – Unlimited long distance calls within North America
• – Pool / hot tub / fitness facility access
• – Parking for 1 vehicle
• – Cable TV
• – WiFi

At check-in, all guests will be required to provide a credit card security deposit of $500. No third party credit cards can be accepted for the security deposit and the credit card used for the pre-authorization must belong to the person occupying the unit.

The damage deposit is just an authorization (hold of funds) and not a charge. Therefore, you will not see a “charge” or “refund” line on your statement. Rather, the “pending” charge will simply disappear and the amount will be made available to you again in your available funds. The hold is automatically released after your departure provided there are no damages, items missing, or extra cleaning required. Depending on your bank, the funds can take up to 30 days to be made available again. If you have not seen the funds made available to you again after 30, please contact your credit card company for more information.

All townhomes and condominiums are supplied with fresh towels, linens and a starter kit for toiletries upon arrival. Guests are required to make sure that all dishes are in the dishwasher upon check-out and that no dirty dishes are left out. Please remove your garbage, compost and recycling using the onsite facilities provided. Guests will be charged an additional fee of rooms are left excessively messy. Mid stay cleaning is available upon request for an additional fee (call to inquire). 

The guest whose name is on the booking must be 25 years or older. Any bookings for guests under 25 years of age must be pre-approved and must sign a no-party policy form. Whiski Jack Resorts retains the right to refuse access or evict guests from any property if the age requirement is not met or if the reservation was made under false pretenses. No refund will be provided in the event of eviction or disallowed access due to age restrictions.

Guests 17 years are younger are free with paying adult.

Pets are not allowed in any of the properties.  A minimum fee of $500 will apply should this policy be violated. Please advise us if you are bringing a service animal – there are no additional fees but you are required to provide certification.

All properties are non-smoking. A minimum fee of $500 will apply should this policy be violated.

Guests may be required to sign a no party policy and adhere to these policies at the discretion of our staff.  If damage is caused to the unit or property by a guest during their stay, the guest will be responsible for the cost of repair or replacement which will be deducted from the damage deposit taken on check-in. The guest will also be responsible for charges to Whiski Jack for additional cleaning costs or noise violations. Please refer to the policy.

If for any reason you are not able to travel, you should consider Trip Cancellation or Interruption Insurance. Reach out to your preferred insurance provider or visit Vacation Guard and ask for a quote.