Frequently Asked Questions

Maintenance Fees

How can I pay my Maintenance Fees?

How do I pay my Maintenance Fees in US Dollars if I’m from the US?

The best way is to pay online by credit card. To pay by cheque, find the USD to CAD exchange rate. As the exchange rate varies daily, we recommend that you use the approximate rate difference.

Do I need to wait for my bill to pay my Maintenance Fees?

No, our Whistler team can process your Maintenance Fees as far in advance as you’d like.

Using Your Week

How do I Check-in online?

Whiski Jack check-ins are managed before you arrive so you bypass the check-in at the front desk and go directly to your unit. We email check-in instructions within a week of your arrival. 

To be eligible, all financials must be up to date and maintenance dues paid in full. As always, the Whiski Jack team will be available during your stay. 

If I cannot use my week this year, what are my options?

  • Give your week to a friend or family member. We simply require the name of your guest who will be using your week.
  • Exchange your week with an Exchange company.
  • Rent your week using the Owner Rental Program.

What can I do if I want to transfer my ownership to someone else or sell my week?

If you would like to transfer your ownership to family or friends or have sold it to someone, please contact our notary to complete the title transfer.

Amanda Stephens at
Clarkstone & Dearin Notary Corp.
amanda@dclarkstone.ca
Phone: 250-723-9747
Fax: 250-723-9721
4679 Elizabeth Street
Port Alberni, BC V9Y 6L8

Whiski Jack does not provide sales services, although some HOAs offer their own programs. We know selling your week can be a challenge, so we’ve come up with some information to help you. Here are a few options:

  • Speak to a Whistler real estate agent.
  • Sell through eBay and Craigslist.
  • SellMyTimeShareNow.com provides a resale service for a fee.
  • Redweek.com.
  • tugbbs.com is devoted to Vacation Ownership owners. They have an area called ‘Marketplace’ where you can list your unit.

BEWARE OF SCAMS
Scam outfits which promise to “rid you of the burden of your Vacation Ownership”. Most of these places charge an exorbitant fee, without completing the transfer of title correctly. They may also will transfer the title to a “junk” company name rather than an actual buyer, and abandon their responsibilities for that unit. This means you are out of pocket, and still continue to be responsible for the unit. These scams can cause numerous legal issues and should be avoided.

Learn more in our blog. 

Exchanging Weeks

How can I exchange my week?

Once your Maintenance Fees have been paid and your week has been booked for the year, you will need to call your preferred exchange company directly to deposit your week.

Please read this short blog with some information about exchanges: www.whiskijackresorts.com/exchange-company-information/

Can I bank my week into exchange directly with Whiski Jack like I have in the past?

Raintree Vacation Club no longer manages Whiski Jack. Therefore, you cannot bank directly, you must reach out directly to Raintree or another exchange company.

Is Whiski Jack Resorts directly affiliated with any exchange companies?

Whiski Jack Resorts is not affiliated with any exchange companies. Some common ones many owners use are: Raintree, RCI, DAE and Trading Places.

Renting Your Week

How do I rent my week through Whiski Jack Resorts?

Our rental program takes the work out of renting your week if you decide you cannot use it yourself. Visit www.whiskijackresorts.com/rental-program to find out more about the program and to submit your week. For your convenience, Whiski Jack Resorts can put the revenue earned towards the next years Maintenance Fees. Please review the Terms and Conditions before submitting the form.

Can I recover my Non-Resident Withholding Taxes at the end of the year?

Whiski Jack Resorts (Whistler) Ltd is obligated to withhold 25% of non-Canadian residents’ gross rental income, and remit this amount to the Canada Revenue Agency.  By March 31st each year, we provide non resident owners that earned rental income in the prior year, an NR4 slip which reports their gross rental income, and the total amount of tax withheld.  Please ensure that your mailing address is correct so that we are able to get the NR4 tax form to you. Owners can then either hire a Canadian Tax preparer or file themselves. The details of how to file can be found on the Canadian Revenue Agency website. Whiski Jack Resorts does not act as agent to owners in this capacity and takes no responsibility for this filing.

An owners’ experience of Filing Non-Resident Withholding Tax. Please read about her experience! 

Owner Account Options

How do I log into my Owner Account?

For first time log in, follow this link, use your owner ID as the username and your owner ID followed by the last three letters of your last name for the password. If you have logged in before and forgot your password, click on “forgot password” and you will receive a new password to your email address.

What information is available on my Owner Account?

Once you log into your owner account, access the documents tab. This is where owners can access meeting minutes, reports, documents and policies specific to your HOA.  Here owners can also pay (and pre-pay) their maintenance fees and special assessment fees, view their contracts and view and change their contact information. 

General

How do I book my float week?

Please call our Welcome Centre. You may book up to 2 years in advance. Review the calendar here.

What are the dates of my fixed week?

The fixed week calendar for Whiski Jack from 2023 to 2030 is found here.