At Whiski Jack Resorts the safety of our guests and owners is at the core of all that we do. Learn about our COVID-19 best practices and updates. CLICK HERE

Frequently Asked Questions

Maintenance Fees

– Visit your online Owner Account to pay with a credit card.

– Call the Welcome Centre and pay with a credit card.

– By mail with a cheque.

The best way is to pay online by credit card. To pay by cheque, find the USD to CAD exchange rate. As the exchange rate varies daily, we recommend that you round up by at least $10.

No, our Welcome Centre staff can process your Maintenance Fees as far in advance as you’d like.

Owner Account Options

For first time log in, follow this link, use your owner ID as the username and your owner ID followed by the last three letters of your last name for the password. If you have logged in before and forgot your password, click on “forgot password” and you will receive a new password to your email address.

Please note that the Owner Forum is separate from the Owner Account and requires a different login. 

Once you log into your owner account, access the documents tab. This is where owners can access meeting minutes, reports, documents and policies specific to your HOA.  Here owners can also pay (and pre-pay) their maintenance fees and special assessment fees, view their contracts and view and change their contact information. 

The Owner Forum is a place where owners can trade owner weeks and sell to (or buy from) other owners. It’s a secure site for owners only. To access the site, please check your email account for login details. Find more information and Log in here. 

Exchanging Weeks

Once your Maintenance Fees have been paid and your week has been booked for the year, you will need to call your preferred exchange company directly to deposit your week.

Please read this short blog with some information about exchanges: www.whiskijackresorts.com/exchange-company-information/

Raintree Vacation Club no longer manages Whiski Jack. Therefore, you cannot bank directly, you must reach out directly to Raintree or another exchange company.

Whiski Jack Resorts is not affiliated with any exchange companies. Some common ones many owners use are: Raintree, RCI, DAE and Trading Places.

Using Your Week

Whiski Jack Resorts is now conducting all check-ins online so you bypass the check-in at the Welcome Centre and go directly to your unit. On your confirmation email you will receive a link to complete this online form. Here you have an explanation about the program and a form to complete. 

To be eligible, all financials must be up to date and maintenance dues paid in full. As always, the Welcome Centre services will be available during your stay. The owner using the unit must be the owner checking in, as indicated on the forms. All communications and collection of sensitive information is highly secure facilitated by our partnership with DocuSign. 

– Give your week to a friend or family member. We simply require the name of your guest who will be using your week.

– Exchange your week with an Exchange company.

-Rent your week using the Owner Rental Program.

Neither Whiski Jack Resorts nor your Homeowners Association (HOA) have an active sales department, so the sale of your week is your responsibility. We know this can be a challenge, so we’ve come up with some information to help you. Here are a few Vacation Ownership resale sites some of our owners use:

    • eBay and Craigslist are low-cost options.
    • SellMyTimeShareNow.com provides a resale service for a fee.
    • Redweek.com.
    • tugbbs.com is a website devoted to Vacation Ownership owners. They have an area called ‘Marketplace’ where you can list your unit for sale.
    • NEW! Visit our Owner Forum to reach out to other owners looking to buy weeks. 

BEWARE OF SCAMS:
Beware of many scam outfits which promise to “rid you of the burden of your Vacation Ownership”. Most of these places charge an exorbitant fee, without completing the transfer of title correctly, or will transfer the title to a “junk” company name rather than an actual buyer, and abandon their responsibilities for that unit. This means you are out of pocket, and still continue to be responsible for the unit. These scams can cause numerous legal issues and should be avoided.

Learn more in our blog: www.whiskijackresorts.com/can-want-sell-week/

Some owners, faced with financial difficulties and not finding one of the other options viable, ask their Homeowners Association to take back their deed and release them from the obligations of their annual Maintenance Fees. Deed-backs to your HOA are not very common, especially for shoulder season weeks, as these are the most common requests. For information about deeding back your week, please contact our office.

Regardless what option you decide to go with, you are still responsible for all obligations regarding your unit until the name is removed from the registered sub-lease with BC Land Title. Please make sure you communicate with your HOA President if you are deciding to sell or deed back your week.

Renting Your Week

Our rental program takes the work out of renting your week if you decide you cannot use it yourself. Visit www.whiskijackresorts.com/rental-program to find out more about the program and to submit your week. For your convenience, Whiski Jack Resorts can put the revenue earned towards the next years Maintenance Fees. Please review the Terms and Conditions before submitting the form. 

To maintain the Whiski Jack Resorts brand, we recommend that you allow us to manage your rental. All marketing materials including images, copy and links are the property of Whiski Jack and require permission for use to for marketing. Additionally, there may be extra fees for housekeeping, name changes, hot tub cleans and more. Please contact us for more information on these fees. 

New regulations have been put into place as of July 18, 2017, requiring anyone who is marketing and renting their week to have a Whistler Tourist Accommodation License. The intent of this change is to enable the Resort Municipality of Whistler (RMOW) to better address illegal nightly rentals in residential areas, which are impacting housing availability, neighborhood character, and properties that are zoned for tourist accommodation. Contravention of the bylaw may be subject to fines of up to $1,000 per infraction per day. Whiski Jack Resorts is not responsible for any infractions issued to owners. It is up to the owners to ensure that they are fully aware of local laws and abide by them.  

Whiski Jack Resorts (Whistler) Ltd is obligated to withhold 25% of non-Canadian residents’ gross rental income, and remit this amount to the Canada Revenue Agency.  By March 31st each year, we provide non resident owners that earned rental income in the prior year, an NR4 slip which reports their gross rental income, and the total amount of tax withheld.  Please ensure that your mailing address is correct so that we are able to get the NR4 tax form to you. Owners can then either hire a Canadian Tax preparer or file themselves. The details of how to file can be found on the Canadian Revenue Agency website. Whiski Jack Resorts does not act as agent to owners in this capacity and takes no responsibility for this filing.

General

Please call our Welcome Centre. You may book up to 2 years in advance. Review the calendar here

The fixed week calendar for Whiski Jack from 2020 to 2025 is found here.