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Join Our Team!

Whiski Jack Resorts is managed by owners and local staff who are passionate about where they live and providing the finest hospitality and authentic Whistler experience.

We know that there are many job opportunities in Whistler. We want to make Whiski Jack your first choice. You won’t be disappointed!

PERKS OF WORKING WITH US:

  • Year-round employment for all staff
  • Opportunity to grow or start a career
  • Training and cross-training opportunities
  • FAM tours with local tour operators (front-desk staff)
  • Opportunities for commissions for activity sales
  • Staff Housing (based on availability)
  • Extended Medical (offered for many positions)
  • Fun team and great work environment
  • Seasonal perks, staff parties, event tickets & more

AVAILABLE OPPORTUNITIES  (click the opportunity you would like to know more about):

Position Summary

The Front Desk Supervisor will uphold the highest standards of hands-on quality customer service for all our guests and owners. Reporting to the Welcome Centre (front desk) Manager, this position oversees the front desk and Owner Services and assists staff to provide exceptional guest experiences. In the absence of the Manager, the Welcome Centre Supervisor provides on-the-spot authority in the office, taking immediate and appropriate action to ensure smooth daily operations.

Major Responsibilities:

  • • Ensures the highest level of service for an exceptional first impression. Help build the experience for our owners and guests through a positive and friendly attitude.
  • • Oversees various shifts and ensures employees are working efficiently.
    • Ensures front desk is prepared and ready for daily arrivals.
    • Effectively and calmly handles upset guest and owner concerns, ensuring a positive outcome.
    • Ensures employees are completing check in and out procedures accurately, with guests and owners filling in a registration card under their name with appropriate damage deposit.
  • • “Hands on” and “Lead by example” approach with day to day operational duties and/or projects as required.
    • Assists in developing and implementing new systems, standards, and procedures.
    • Work cohesively with all operating departments in the company.
    • Ensures the effective utilization and productivity of all employees.
    • Maintain a high level of employee motivation and encourages the participation of employees in all decisions.
    • Liaise with other departments to ensure the status of rooms are accurate and requests/ requirements are met.
    • Establish strong communication systems with Welcome Centre Representatives to ensure the most up to date information on owners and guests, and resort operations is readily available.
    • Ensure the Welcome Centre daily task list is completed fully and accurately.
    • Follow up the night audits on any areas that require extra training.
    • Run monthly reports for banking purposes
    • Populate occupancy reports on a month to month basis
    • Post RRS payments on owners’ accounts from invoices
    • Assist with verifying exchange deposits and arrivals.
    • Assist with deed back and transfer requests.
    • Supervise all Welcome Centre employees on shift.
    • Train Welcome Centre employees on all responsibilities.

Perks of the job:

  • • $1,000 annual recreation credit
  • • Full-time, year-round position
  • • Extended health benefits
  • • Fun staff events
  • • Staff accommodation (based on availability)

RESERVATIONS COORDINATOR

Position Description

The primary role of the Reservations Coordinator will be to ensure all rental bookings are entered accurately and work with the marketing manager to ensure rooms are available to rent and are competitively priced. This role will help grow the Whiski Jack brand by maintaining positive guest relationships on and offline.

Major Responsibilities:

Reporting to the Marketing (and Sales) Manager, responsibilities and essential job functions include, but are not limited to, the following:

  • – Have full knowledge & understanding of all packages, offers, booking process and policies.
  • – Open and close availability and update rates and promotions in all extranet channels OTAs.
  • – Execute rate and yield management strategies developed by the Marketing Manager.
  • – Accurately enter all rental reservations into SPI (Property Management System) and work with the Welcome Centre to ensure a flawless check-in and check-out process.
  • – Process advance payments on all reservations.
  • – Prepare and update reports, as needed.
  • – Monitor and analyze competition regularly to identify market trends.
  • – Update OTA extranets with current information.
  • – Respond promptly and professionally to all guest reviews.
  • – Answer telephone and email inquiries in a timely manner.
  • – Handle overflow calls from Welcome Centre, as needed.
  • – Process all owner rental program requests in a timely and professional manner.
  • – Prepare and mail owner rental statements and payments.
  • – Work with the Accounting Manager to reconcile OTA bookings.
  • – Liaise and maintain excellent relationships with other departments.
  • – Consistently offer professional, friendly and engaging service.
  • – Follow department policies, procedures and service standards.
  • – Supports Marketing Manager in additional tasks related to the role.

Qualifications:

  • – Previous reservations experience with OTA extranets required.
  • – Previous experience with Property Management Systems and software required.
  • – Computer literate in Microsoft Office applications, especially Word and Excel.
  • – Post-Secondary education or equivalent.
  • – Strong interpersonal and problem-solving abilities.
  • – A proven track record of consistently contributing to improving property/service standards.
  • – Positive, energetic and motivated self-starter who believes in providing true customer service while maximizing revenue opportunities.
  • – Excellent time management and organizational skills with the ability to multi task effectively in complex situations while portraying calm, assured and professional manner at all times.
  • – Knowledge of Whistler and the surrounding area and able to advise guests on all aspects of their Whistler vacation are an asset.
  • – Hotel experience is an asset.
  • – Team oriented and able to share a positive attitude with fellow peers.
  • – Good attention to detailed with the ability to meet tight deadlines.
  • – Strong oral and written communication skills.

Why work for Whiski Jack Resorts?

Competitive wages + benefits | staff discounts and perks | fun and positive work environment | dedicated and supportive management team | fun team, and fantastic staff events and parties | staff housing available

Position Description
With over 130 units around Whistler, Whiski Jack Resorts provides a year-round ‘home away from home’ for our guests and owners. We are looking for friendly and enthusiastic Welcome Centre Representatives (Front Desk Agents) who are passionate about providing a memorable Whistler experience.

Major Responsibilities:

  • – Greet guests and provide check-in and check-out services, including taking payments
  • – Answer phones and assist guests and owners
  • – Record guest information, special requests, and resolve any maintenance or housekeeping issues
  • – Monitor emails and respond in a timely manner
  • – Activity bookings

Position Requirements:

  • – Previous customer service experience, preferably within a hotel or vacation management company.
  • – Team players who are confident in-person and on the phone
  • – Knowledgeable about Whistler

Perks of the job:

  • – $1,000 annual recreation credit
  • – Full-time, year-round position
  • – Fun staff events
  • – Staff accommodation (based on availability)

Position Description

To ensure guest satisfaction and safety by shuttling and assisting Housekeeping Department employees; maintain rooms in good repair and cleanliness; to ensure maximum resort profitability by wise and efficient use of tools and supplies. Ideal candidates will have a clean and current BC Drivers License and the ability to lift and carry 25kgs (55 pounds).

Main Responsibilities

  • – Abides by and enforces established policies and procedures, house and departmental rules, safety rules, grooming codes, security procedures and work instructions.
  • – Exercises independent judgment in all areas of accountability in the interest of Management.
  • – Receives and is responsible for Master Keys on a daily basis.
  • – Shuttles Housekeeping team to different Whiski Jack properties.
  • – Unloads laundry, prepares and delivers linen bags.
  • – Collects dirty laundry bags and helps Housekeeping team distribute heavier items.
  • – Responsible for organization and general cleans of storage areas.
  • – Maintains assigned company vehicles in good and presentable order.
  • – Communicates with all departments, including Management, on a daily basis.
  • – Assists with cleaning common areas.
  • – Inspects assigned rooms, foyers, parking lots, corridors and any part of the property contacted. Reports any problems found to Manager and/or other departments as needed.
  • – Records everything seen, heard, or acted upon in solving problems encountered.
  • – Assists housekeeping work with the Welcome Centre and Maintenance departments.
  • – Participates in the overall effective management of the Housekeeping Department, and attends management meetings when required
  • – Assists the Resort with authority to accept deliveries of supplies and maintains inventory of supplies in storage area.
  • – Adheres to scheduled work hours. Is punctual in reporting and gives notice to Manager if he/she cannot meet schedule to insure person-hour coverage is arranged.  Follows any change in schedule as directed by Manager on duty.
  • – Attends meetings to maintain favorable working relationships among company employees. Promotes maximum morale, productivity and efficiency.
  • – Assist in handling Customer Service whenever necessary.
  • – Performs other duties as requested.

 Required:

  • BC Drivers License
  • Ability to lift and carry 25kgs

Perks of the job:

  • – Full-time, year-round position
  • – 4 x 10hr shifts 
  • – Uniform
  • – Fun staff events
  • – Staff accommodation (subject to availability)

Position Description

The Maintenance Technician ensures that all assigned day-to-day maintenance is carried out in a safe and professional manner and is alert to Owner and Guest needs to help make their stay the best possible experience.

What we offer:

  • – 4-day week (4 x 10 hour days with 3 days off)
  • – Starting wage of $17/hr
  • – $1,000 annual recreation credit
  • – Uniform, vehicle and tools
  • – Staff housing available

Main areas of responsibility:

  • – Performs maintenance and preventative maintenance projects
  • – Responds to guest-related maintenance and unit safety concerns
  • – Makes sure that all equipment and tools are maintained in a clean and workable condition
  • – Maintain units in good repair by performing various tasks related to a variety of trades including: carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling
  • – Supports departmental maintenance programs and executes daily, weekly and monthly checklists

Please complete the form below and note the position you are applying for.

Please upload your CV in PDF format.