Join Our Team!

Reports to: Operations Manager

Terms: Full-time (40hrs per week)

POSITION OVERVIEW

The Front Desk Assistant Manager upholds the highest standards of hands-on quality customer service for all our guests and owners. Reporting to the Operations Manager, this position oversees the front desk to provide exceptional guest service. In the absence of the Operations Manager, the Front Desk Assistant Manager provides on-the-spot authority in the office, taking immediate and appropriate action to ensure smooth daily operations. The Front Desk Assistant Manager will be a dynamic leader with high energy, a professional manner and strong work ethic to motivate the team.

RESPONIBILITIES

• Effectively oversee guest interactions on phone and in-person.
• Approach guests about their stay, ensuring service standards were met throughout the duration of their
• Oversee shift productivity and accuracy at the front desk
• Perform regular front desk service and answer phones
• Liaison between Front Desk and other team members
• Ensures front desk is prepared and ready for daily
• Act as duty manager and effectively handle any guest complaints, problem solving guest disturbances, special requests and any other issues that may
• Effectively and calmly handle upset guest and owner concerns, ensuring a positive
• Be approachable and promote open lines of communication with the Front Desk team
• Ensure all future reservations are confirmed and all guests are aware of the check in guidelines and
• Manage and move inventory and relocate
• Handle after hours calls (cell phone) on Manager’s days
• Assist with owner contracts and reporting
• Train Front Desk team
• “Hands on” and “Lead by example” approach with day to day operational duties and/or projects as

SKILLS & ABILITIES

• Proficiency with Microsoft Office
• Strong customer focus
• Excellent verbal and written communication skills
• Strong decision making/problem solving/conflict management
• Active listener
• Work well under pressure in a fast paced and constantly changing environment
• Ability to build relationships and work as part of a team
• Ability to complete tasks and work with a range of distractions
• Comfortable leading and instructing a small team

EXPERIENCE

• High School Diploma or equivalent required
• Related degree in Hotel/Hospitality Management an asset
• Previous leadership or management experience
• Previous front desk experience an asset

Reports to: Operations Manager

Terms: Full-time (40hrs per week)

With 9 properties around Whistler, Whiski Jack Resorts provides a year-round ‘home away from home’ for our guests and owners. We are looking for friendly and enthusiastic staff who are passionate about providing a memorable Whistler experience.

RESPONSIBILITIES:

• Execute all opening and closing duties including running night audit reports
• Answer phone calls and emails from guests and owners
• Troubleshoot Wi-Fi/TV issues over the phone
• Handle Guest issues in an efficient and timely matter, otherwise referring the matter to management
• Book and confirm rental guest reservations
• Book and confirm Owner reservations and float week dates
• Confirm future reservations with owners
• Maintain Day Review log
• Prepare online and in-person check-ins for all guests and owners
• Process credit card holds and owner maintenance fee payments
• Accurately record keys and parking passes
• Liaise and assists all other departments as needed or assigned

SKILLS & ABILITIES:
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include:

• Computer proficiency in Microsoft Word, Excel and Outlook
• Excellent customer service skills
• Ability to take initiative and effectively adapt to change

WHAT WE OFFER:

• Year-round, full-time position
• $1,000 annual recreation credit
• Staff housing available
• Family and friend’s accommodation rates

A great and supportive work environment with other motivated, kind and fun staff and an appreciation of work-life balance.

Reports to: Maintenance Manager

Terms: Full-time (40hrs per week)

POSITION OVERVIEW

The Maintenance Technician ensures that all assigned day-to-day maintenance is carried out in a safe and professional manner, is alert to Owner and Guest needs and helps make their stay the best possible experience. This role also ensures all work areas, vehicles and workshops are kept clean, safe and organized.

MAJOR AREAS OF RESPONSIBILITY

• Performs and/or monitors maintenance and preventative maintenance projects.
• Responds to all unit safety concerns.
• Supports departmental maintenance programs and executes daily, weekly and monthly checklists.
• Assist management in specifying proper supplies and equipment for operations.
• Makes sure that all equipment and tools are maintained in a clean and workable condition.
• Deals with guest related concerns.
• Maintain the units in good repair by performing various tasks related to a variety of trades including: carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure attractive and well-maintained units.
• Must possess knowledge of basic hand/power tool operation.
• Clean and maintain pool and spa areas.

QUALIFICATIONS AND EXPERIENCE

• Previous construction or resort maintenance.
• Valid driving license.
• At least 6 months experience in a similar capacity.
• Should have basic understanding of electrical, plumbing, painting and carpentry concepts.
• Be able to work in a standing position for long periods of time.
• Ability to satisfactorily communicate in English with guests, management, coworkers and vendors.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs and lift and/or carry or otherwise move packages, boxes, and luggage.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

TO APPLY

Please send an up to date resume and cover letter to: paul@whiskijack.ca (if available include relevant reference letters and trade certificates).

MAIN RESPONSIBILITIES:

• Frequent driving between 9 Whiski Jack properties
• Prepare and unload daily linen deliveries
• Responsible for organization and general cleans of storage areas
• Collects laundry bags and helps Housekeeping team distribute heavier items
• Inspects assigned rooms, and reports any problems found to Manager and/or other departments as needed
• Maintains assigned company vehicles in good and presentable order
• Assist guests with a high level of customer service
• Refill chemicals and amenities
• Take supplier deliveries
• Assists with cleaning common areas
• Day-to-day reporting with management
• Performs other duties and various projects as requested

WE OFFER:

• Full-time, year-round position
• 4 x 10hr shifts (3 days off!)
• $1000 annual Recreation Credit
• Regular staff events

Ideal candidates will have a clean and current BC Drivers License, and the ability to lift and carry 25kgs (55 pounds). You will also be organized, able to work independently, and have excellent customer service skills.